Returns and Refunds
At Clara Crystals, we strive to ensure your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, you can return or exchange your items within 30 days of receipt, provided the products are in their original condition.
Return and Exchange Guidelines:
- Returns and exchanges must be initiated within 30 days from the date of receipt.
- The product must be in its original, unused condition, without any damage or signs of wear.
- Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
How to Initiate a Return or Exchange:
- Contact our customer service team at [customer service email] with your order number and reason for the return or exchange.
- Our team will provide you with instructions on how to send the item back.
- Once we receive the returned item and confirm its condition, we will process your refund or exchange as requested.
Refunds will be issued to the original method of payment within 7-10 business days after we receive the returned item.